I was very frantic when I ran over a tire in the middle of busy road and I called Dahl Ford asking what I do because I had never had this happen before. I talked to Dan Wich. He was amazing!! He could tell I was freaking out and on the verge of tears. He sent some guys down to help me out and had me bring my Fusion in to look underneath to make sure there was no damage. I have worked in retail/customer service for 17 years and have to say, there is not many people with great customer service skills. He is a good one!!!