Ike was very accommodating. He spent time with us, but also gave us time on our own. He did not pressure us. He did his utmost to get us into the vehicle we were interested in.Terry Nelson was very helpful, knowledgeable and thorough.Overall the experience was a positive one; we did not feel like cattle, nor did we feel like we were taken advantage of. Instead, we felt like we were valued, respected, and we feel we make a wise decision on the car we purchased.PS, I am THRILLED with the pre-owned 2013 Ford Edge!